I just had a very harrowing experience.
I am visiting some friends for Thanksgiving, but they did not have room for me to stay at their house so I am at a hotel in town. But I have switched hotels.
Okay, so my first lodging was a Motel 6, but when I arrived, I felt very uneasy. It is a sort of 6th sense I have learned to trust (or should have). I checked in, and the lady at the desk tried to run my card, and it was denied. I checked my bank account. There was plenty of money in there. We tried to run the card for credit. Nothing. She looked at the reservation and said that I was supposed to have called for a late check in (it was 11:45pm) so my reservation had been automatically cancelled, and I would have to book a new one. We tried to run it up but it declined again. She suggested I book one night at a time, which I quickly realized would amount to a higher rate, and I would end up spending about 15% more ($250 instead of $214)
I only learned this much after she explained it several times, because she didn't seem to understand that she wasn't speaking clearly. She kept stating half of the information I needed and assuming that I knew the rest and moving forward as though I had agreed. I had to stop her several times and ask her to clarify what she'd said, and she would then proceed to give me the same incomplete information three to four times without proper clarification. She also kept saying that I would have to wait until 3pm today to check in (it was 11:45pm) over and over. Realizing the woman truly did not realize how stupid she was being, I resigned to let her keep talking until she was done, and used as simple commands as I could. Finally after half an hour of trying to explain to a woman who didn't know what day of the week it was after wishing me a Happy Thanksgiving three times and hearing me confirm that it was Thursday the 22nd five times, that I wanted to book the room for the one night as she was suggesting, then having to explain it all again because apparently she didn't understand that I was trying to comply, and got offended like I'd insulted her or something. And at last I was able to enter my room at half past Midnight.
I checked the email for my reservation. It had mentioned check in time was 3pm but made no mention of a deadline to check in, or anything about late check in. I called the motel6 customer service number, and the lady on the phone had enough sense to wonder about my reservation being caPost too long. Click here to view the full text.